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Customer Service

Let's Build Your Customer Support Team

Collaborate
We collaborate with you to build a bespoke Customer Support team with dedicated team members who are a good fit with your business.

Assemble Your Team
We help you source the right team members who become an extension of your team. We use your tools, and communicate with you daily. The net result is that we develop a shared culture that is highly integrated with your team's workflow.

Getting It Done
Once we go live, we work with you to manage to success metrics and KPIs to insure a predictable outcome with consistently high quality results.


Zendesk Customer Support Team

Do you use Zendesk as your Customer Support platform? Good news - so do we! We will build a team of Customer Service Representatives with you who become users in your instance of Zendesk.

  • Build your Zendesk knowledge base

  • Scalable teams that can flex with your business

  • Accountability + Managed and secure environment + Data Driven Team = Success



Olark Customer Support Team

Make your customers happy with a team of Customer Support Representatives who engage your clients, and help them have a great experience with you. We build Olark customer support teams and our clients love it!

  • Engage with your customers via live chat

  • Gain new customer satisfaction insights

  • Keep your customers coming back with high CSAT scores



Intercom Customer Support Team

Acquire and engage your customers with a sturdy live chat customer support team who is always on. Your customers need to reach you at all hours, and we are here to help you service them on their terms.

  • Boost your sales with great customer support!

  • Keep them coming back with great customer service

  • Quick response times help you achieve customer success



Freshdesk Customer Support Team

Are you one of the 80,000 Freshdesk customers? We are too!

We help you deliver exceptional customer service with dedicated customer service representatives.

  • Get up and running quickly with a helpdesk tailored to meet your needs

  • Stay on top of requests, no matter how customers choose to contact you

  • Boost productivity and engagement with dedicated Customer Service Representatives



Desk.com Customer Support Team

Customer Success doesn't have to be hard. With dedicated customer service representatives, we help you make the most of Desk.com so you can service your customers and scale your business efficiently.

  • Quick response times help your customers faster.

  • We help you integrate your CRM data

  • We help you scale as you grow

The Bottom Line

Growth Hack: Redirect the money you save with Helpware to acquire new customers

New Hire

$5,653/mo

$67,839/year

  • Salary for CSR III: $44,671
  • Manager for CSR (shared cost): $9,000
  • Overhead: Payroll Tax, Real Estate, Benefits: $11,168
  • Computer + Phone + IT Support: $1,500
  • Recruiting/Hiring Costs: $1,500

Helpware

$2,200/mo

$26,400/year

  • • Management Team
  • • Facilities
  • • Computers, Phone, Internet
  • • Infrastructure
  • • 61% Cost Savings



Requirements and Responsibilities For Customer Service Representative III

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.
Source: Salary.com

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