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We will help you build a team tailored around your needs.

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Solutions

How can I help you?

We help you scale your business efficiently across your operations team.

We call it Operational Excellence: the crossroads between a low cost structure and high quality output from your team.

Employee costs are the highest cost that any business has. We help our clients save over 60% of their operating costs for every team member that Helpware sources and manages for you. That usually translates to $30-40k in operating costs that is saved per person per year! Imagine finding this new budget, and putting it towards your customer acquisition efforts to accelerate the growth of your business.

Operational Excellence Across Your Organization


Getting started is easy

Simple onboard process

Assemble Your Team

  • • Interview candidates
  • • Select a start date
  • • Administrative Setup (Email, Slack, etc.)

Pre-Launch Setup

  • • Define project start date and timeline
  • • Setup tools / Account Permissions
  • • Kick-off & initial training calls
  • • Review training materials

Training & Client Feedback

  • • Role playing
  • • Review past use cases
  • • Define success KPIs to manage towards

Official Launch

  • • Customer Success Manager and Project Manager drive process
  • • We manage day to day and week to week with you

People as a service

We handle support for a variety of industries for startups and enterprise clients.

  • Ownership

    Helpware takes ownership in supporting your team, and present your brand as if it were their own. Any content or data that is created is owned by you.

  • Transparency

    We ensure all time spent on your project is tracked. You have direct access to your management and support team at any time, from account manager to quality control - nothing is off limits.

  • Communication

    Communication is key to learning. Our iterative approach is built to understand your business better day by day. Asking questions, exchanging ideas is all part of this process.

  • Expertise

    We focus on email, chat and phone support - this focus helps us to establish expertise that is unmatched in the BPO world.

  • Scalability

    Once we have trained your initial team and set up all details for your support, we can scale your team to any number of support personnel.

  • Efficiency

    Our highly educated workforce is located in Kyiv where the costs of living is low and Helpware is passing these cost benefits to our clients.

We call it 'embedding'

  • Bookeeper
  • Designer
  • Marketer
  • Financial
    Controller
  • Backoffice
    Clerk
  • Customer
    Service
  • • We become an extension of your operations team
  • • 100% dedicated resources
  • • Full Transparency
  • • Direct 1:1 relationship with ‘helpers’ so you can move quickly
  • • Meet the team before you get started
  • • Flexible pricing plans
  • • Managed team

Tasks we love

  • Support

    Email Support
    Live Chat Support
    Phone Support
    Knowledgebase Creation
    Customer Onboarding

  • Marketing

    Search Engine Marketing
    Adwords Campaigns
    Tagging
    Campaign Audits

  • Design

    Illustrations
    Landing Page Design
    Photoshop Projects
    Image retouching

  • Finance

    Bookkeeping
    Create Financial Statements
    Expense Reporting
    Year End Financials
    Background Checks

  • Back-Office

    Research
    Data Entry
    Product Management
    Audio/ Video Transcription

  • 100% Transparency
    Direct Relationships
    Flexibility to remain agile
    Dedicated Team Manager
    Our team is your team

In any of these cases, we put our resources against the tasks you need to get done, and help to bring more efficiency to your client’s team so they’re focusing on higher value tasks to increase profitability and productivity.

Each Helpware resource is 100% dedicated to your business.

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