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How can I help you?

We help you scale your business efficiently across your operations team.

We call it Operational Excellence: the crossroads between a low cost structure and high quality output from your team.

Employee costs are the highest cost that any business has. We help our clients save over 60% of their operating costs for every team member that Helpware sources and manages for you. That usually translates to $30-40k in operating costs that is saved per person per year! Imagine finding this new budget, and putting it towards your customer acquisition efforts to accelerate the growth of your business.

Operational Excellence Across Your Organization

Customer Service

Marketing Support

Virtual Assistants

Accounting

Getting started is easy

Simple onboard process

Assemble Your Team

• Interview candidates
• Select a start date
• Administrative Setup (Email, Slack, etc.)

Pre-Launch Setup

• Define project start date and timeline
• Setup tools / Account Permissions
• Kick-off & initial training calls
• Review training materials

Training & Client Feedback

• Role playing
• Review past use cases
• Define success KPIs to manage towards

Official Launch

• Customer Success Manager and Project Manager drive process
• We manage day to day and week to week with you

People as a service

We handle support for a variety of industries for startups and enterprise clients.

Ownership

Helpware takes ownership in supporting your team, and present your brand as if it were their own. Any content or data that is created is owned by you.

Transparency

We ensure all time spent on your project is tracked. You have direct access to your management and support team at any time, from account manager to quality control – nothing is off limits.

Communication

Communication is key to learning. Our iterative approach is built to understand your business better day by day. Asking questions, exchanging ideas is all part of this process.

Expertise

We focus on email, chat and phone support – this focus helps us to establish expertise that is unmatched in the BPO world.

Scalability

Once we have trained your initial team and set up all details for your support, we can scale your team to any number of support personnel.

Efficiency

Our highly educated workforce is located in Kyiv where the costs of living is low and Helpware is passing these cost benefits to our clients.

We call it ’embedding’

 

 

  •  We become an extension of your operations team
  •  100% dedicated resources
  •  Full Transparency
  •  Direct 1:1 relationship with ‘helpers’ so you can move quickly
  •  Meet the team before you get started
  •  Flexible pricing plans
  •  Managed team

Tasks we love

Support

Email Support
Live Chat Support
Phone Support
Knowledgebase Creation
Customer Onboarding

Marketing

Search Engine Marketing
Adwords Campaigns
Tagging
Campaign Audits

Design

Illustrations
Landing Page Design
Photoshop Projects
Image retouching

Finance

Bookkeeping
Create Financial Statements
Expense Reporting
Year End Financials
Background Checks

Back-Office

Research
Data Entry
Product Management
Audio/ Video Transcription

100% Transparency
Direct Relationships
Flexibility to remain agile
Dedicated Team Manager
Our team is your team

In any of these cases, we put our resources against the tasks you need to get done, and help to bring more efficiency to your client’s team so they’re focusing on higher value tasks to increase profitability and productivity.

Each Helpware resource is 100% dedicated to your business.

Offices

North America
548 Market St #99737
San Francisco CA 94104-5401, USA
 
South America
Av. Dr. José Bonifácio Coutinho Nogueira,
150 - Térreo - Jardim Madalena,
Campinas, Brazil

Offices

Europe
10-A Naberezhno-Kreshchatitska
Ukraine, Kyiv 04070
 
Asia
19th Floor Uptown Tower 2
11th Avenue Bonifacio Global City,
Taguig City, Manila, Philippines

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Contact Us

+1 (949) 273-2824

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