We collaborate with you to build a bespoke Customer Support team with dedicated team members who are a good fit with your business.
Assemble Your Team
We help you source the right team members who become an extension of your team. We use your tools, and communicate with you daily. The net result is that we develop a shared culture that is highly integrated with your team's workflow.
Getting It Done
Once we go live, we work with you to manage to success metrics and KPIs to insure a predictable outcome with consistently high quality results.
Zendesk Customer Support Team
Do you use Zendesk as your Customer Support platform? Good news - so do we! We will build a team of Customer Service Representatives with you who become users in your instance of Zendesk.
Build your Zendesk knowledge base
Scalable teams that can flex with your business
Accountability + Managed and secure environment + Data Driven Team = Success
Olark Customer Support Team
Make your customers happy with a team of Customer Support Representatives who engage your clients, and help them have a great experience with you. We build Olark customer support teams and our clients love it!
Engage with your customers via live chat
Gain new customer satisfaction insights
Keep your customers coming back with high CSAT scores
Intercom Customer Support Team
Acquire and engage your customers with a sturdy live chat customer support team who is always on. Your customers need to reach you at all hours, and we are here to help you service them on their terms.
Boost your sales with great customer support!
Keep them coming back with great customer service
Quick response times help you achieve customer success
Freshdesk Customer Support Team
Are you one of the 80,000 Freshdesk customers? We are too!
We help you deliver exceptional customer service with dedicated customer service representatives.
Get up and running quickly with a helpdesk tailored to meet your needs
Stay on top of requests, no matter how customers choose to contact you
Boost productivity and engagement with dedicated Customer Service Representatives
Desk.com Customer Support Team
Customer Success doesn't have to be hard. With dedicated customer service representatives, we help you make the most of Desk.com so you can service your customers and scale your business efficiently.
Quick response times help your customers faster.
We help you integrate your CRM data
We help you scale as you grow
The Bottom Line
Growth Hack: Redirect the money you save with Helpware to acquire new customers
Salary for CSR III: $44,671
Manager for CSR (shared cost): $9,000
Overhead: Payroll Tax, Real Estate, Benefits: $11,168
Computer + Phone + IT Support: $1,500
Recruiting/Hiring Costs: $1,500
• Management Team
• Computers, Phone, Internet
• 61% Cost Savings
Requirements and Responsibilities For Customer Service Representative III
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected. Source: Salary.com