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We optimize back office operations

Process mapping creates predictable automation and consistent quality control.

We are the extra pair of hands you wished for!

Workflow Process Mapping:

Your inefficiencies stem from current workflow process inadequacies. Over time it is much harder to break out of these habits. We map your current workflow and align the steps with critical response times for the customer experience before we start taking over operational responsibilities. This mapping ensures that all departments we services in your organization operate at highest efficiency levels and contribute to positive CSAT scores.


We do not thrive for maximum headcount, but for maximum efficiencies and highest CSAT scores. We help you to atuomate workflow tasks with modern technology, applied machine learning and our in-house API’s.

Quality Control

You simply can not manage or get better at what you don’t measure. Many times backoffice programs and workflow processes struggle to establish appropriate Quality Control Programs. We establish clear quality control workflow steps as a continuous optimizer in your daily back office operations.

The Bottom Line

Growth Hack: Redirect the money you save with Helpware to acquire new customers

New Hire



• Salary for Administrative Assistant I: $38,825
• Manager for Employee (shared cost) : $5,000
• Overhead: Payroll Tax, Real Estate, Benefits:                      $9,706
• Computer + Phone + IT Support: $1,500
• Recruiting/Hiring Costs: $1,500




• Management Team
• Facilities
• Computers, Phone, Internet
• Infrastructure
• 55% Cost Savings

Responsibilities For Administrative Assistant I

Performs a variety of administrative functions. Schedules appointments, gives information to callers, and takes dictation. Composes memos, transcribes notes, and researches and creates presentations. Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports. May assist with compiling and developing the annual budget. Requires a high school diploma with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.
Source: Salary.com


North America 548 Market St #99737 San Francisco CA 94104-5401, USA
South America Av. Dr. José Bonifácio Coutinho Nogueira, 150 - Térreo - Jardim Madalena, Campinas, Brazil


Europe 10-A Naberezhno-Kreshchatitska Ukraine, Kyiv 04070
BGC, Manila, Philippines


Contact Us

+1 (949) 273-2824

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