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Our CEO, Andy Steuer, wrote an article that got published on Shep Hyken’s amazing blog about Customer Experience and how important Virtual Assistants can be to an entrepreneurial company: Guest Blog: How Virtual Web Assistants Provide Productivity for Busy Companies Thanks Shep! Much love from the Helpware team!
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Marketers today are expected to do more with less than ever before. Think about it: It hasn’t been all that long ago since they could focus predominantly on print ads and postcards. In addition, now they must master the worlds of email marketing and social media. Plus, they must satiate their customers’ and prospects’ never-ending, […]
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Entrepreneurs are a special group of people. They are known for their vision, passion, grit and can-do attitude. However, as your business expands, the same qualities which can catapult you into the promiseland can put a cap on your growth because a lot of CEO’s hold on tight to the early days when they were […]
As a business owner, you have enough to worry about.You have to manage all of your business operations as well as the various departments in your business. By hiring a remote virtual assistant you can not only focus on running your business but enjoy the following advantages. 1. Reduce Your Labor Costs Hiring a […]
Entrepreneurs around the world all want the same thing. They want to get more bang for their bucks on all of their investments. Outsourcing is a great investment which allows you to maximize every dollar you spend, but it still needs to be managed effectively. Here are some tips to manage the outsourcing process. 1. […]
Remote workers are becoming more and more common nowadays, especially considering how much efficiency you get, while at the same time being cost effective. According to a study by Deloitte, “Value is being achieved through the impact of innovation, ease of relationship management, and improved strategic flexibility, not just cost savings.” Furthermore, outsourcing is projected […]
Embedding is a wonderful alternative to outsourcing a business process. It’s offers the best of both worlds.
Back in college, I spent a summer doing interview transcriptions for one of the grad students I’d been working with all year. It was a pretty good arrangement because I got to listen to a bunch of interviews related to how the real world of my major worked and also got really easy credits. The […]
A small operation might leave this in the hands of one person. If you have a larger operation, a team of people may be required. The people on your team are just as, if not more, important than who your outsourcing provider is. First and foremost, you need to have someone on your executive team […]
You’ve probably had both great and poor experiences with customer service outsourcing, but you know what level of service you want to provide to your customers. Most companies offer good to great service. So what are some other qualities which make good criteria for judging customer service outsourcing companies? Ownership Will the outsource support company […]
While outsourcing can bring so many benefits to your business, like access to expertise or saving money, it will not magically solve all your problems. If you are looking at outsourcing a process which is not up to your standards, take a moment to consider fixing the process first. No one knows your business like […]
When choosing to outsource more than one business process, one of the critical decisions you will make is choosing between bundling your outsourced business process and separate vendors for each process. The vendor will typically coordinate everything for you within itself whereas choosing separate vendors for each process will require an internal staff member to […]
