Subscribe to our Blog

×
Andy Steuer
By Andy Steuer #customer_experience November 28, 2018

In their annual press release of the best service providers from around the world, Clutch has named our team a leader in multiple service categories: #1 for virtual assistants, #6 for answering services, #9 for telemarketing, #13 for data entry, and #10 for BPO companies! Being listed amongst some impressive competition, in an electrifying industry, it’s an honor to be recognized for our hard work. While any company can get listed on Clutch, only the highest-performing are deemed leaders by means of verified client reviews and Clutch’s internal ranking methodology.

Clutch is a B2B ratings, research, and reviews firm covering thousands of companies across hundreds of industry verticals, from branding agencies in New York to answering services in Los Angeles. Their goal is to match buyers with sellers in order to create fruitful business relationships. The core of their company analysis lie in client interviews, where their team speaks to a company’s references on the challenges, solutions, and results of their time together. Coupling this is Clutch’s ranking methodology grounded in over a dozen factors such as market presence, clientele, and industry recognition. They are then able to identify firms with the ability to deliver quality service, forming a Leaders Matrix of the top players in a particular industry.

Leaders Matrix - Top Virtual Assistant Services | Helpware Blog

In receiving such high-acclaim on Clutch, we not only want to thank our clients for such great feedback, but also for the time they’ve spent working with our team. Through their projects and trust, we’ve been able to grow as a company and expand to new heights. Here are some of our favorite quotes taken from our Clutch profile:

 

“We went from a decentralized system to a robust call center capable of handling over 250 calls a day. Our rate of scheduled appointments has significantly increased. The efficiency and visibility that Helpware brought to our company have changed our entire organization…the return on our investment is clear; I see this partnership lasting far into the future.”

“The team is very technically savvy, always looking for ways to leverage cutting-edge trends and solutions. Their team members regularly attend conferences to expand their portfolio of skills and capabilities. They consistently offer valuable suggestions and recommendations, which speaks to their impeccable customer service.”

“I can’t praise them enough. We feel like we’re their only client. The Helpware team provides daily reports for each department through Google Docs and e-mails, but we use a communication software as well. It’s a highly collaborative partnership. I feel like we’re one team.”

Clutch’s sister site, The Manifest, also highlighted our team on their shortlist of the highest-performing BPO companies from around the world. Their platform focuses on business how-to guides, industry news, and company lists.

To learn more about why we’re a Clutch Global Leader, keep up-to-date with our profile on their site and don’t hesitate to reach out to get working on your next project!

Maybe you’ll like these posts