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Customer Service Outsourcing
Let’s Build Your Customer Support Team
We collaborate with you to build a bespoke Customer Support team with dedicated team members who are a good fit with your business.
Assemble Your Team
We help you source the right team members who become an extension of your team. We use your tools, and communicate with you daily. The net result is that we develop a shared culture that is highly integrated with your team’s workflow.
Getting It Done
Once we go live, we work with you to manage to success metrics and KPIs to insure a predictable outcome with consistently high quality results.
The Bottom Line
Growth Hack: Redirect the money you save with Helpware to acquire new customers
• Manager for CSR (shared cost): $9,000
• Overhead: Payroll Tax, Real Estate, Benefits: $11,168
• Computer + Phone + IT Support: $1,500
• Recruiting/Hiring Costs: $1,500
• Computers, Phone, Internet
• 61% Cost Savings
Requirements and Responsibilities For Customer Service Representative III
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.