Performance Based
Customer Support for
Freshdesk Customers!

Join the On-Demand
Customer Support Revolution!

Pay per Customer Support Ticket! No credit card required.

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 On Demand Customer Support

Affordable pricing tiers to help you scale your business. No need to carry the costs of CSR’s who are idle anymore. Join the performance based customer support revolution!

 Fixed Costs 

Pay as you go. Our pricing tiers make it easy to resolve your support tickets. No longer do you need to pay for CSRs to sit idle.

hw-icon-email-chat-phone

Customer Support via Email, Live Chat and Phone Support.

Getting started is simple: We become users in your Freshdesk account. You train us up. We document your process and messaging with our world-class training team, and we’re answering your customer support tickets within 1-2 business days.

Simple Affordable Pricing

Build Ramp Scale Enterprise 24x7 Team
Cost per month $299.00 $1,199.00 $2,199.00 $2,200-$2,600/mo Contact Us
Tickets per month 100 500 1000 Full time employee Unlimited
Service Label Email Email + Live Chat Email + Live Chat + Phone Email + Live Chat + Phone Email + Live Chat + Phone
Availability 8 hours day
Monday - Friday
8 hours day
Monday - Friday
8 hours day
Monday - Friday
8 hours day
Monday - Friday
24 x 7

Build

  • Cost per month: $299.00
  • Tickets per month: 100
  • Service Label: Email
  • Availability: 8 hours day Monday - Friday

Ramp

  • Cost per month: $1,199.00
  • Tickets per month: 500
  • Service Label: Email + Live Chat
  • Availability: 8 hours day Monday - Friday

Scale

  • Cost per month: $2,199.00
  • Tickets per month: 1000
  • Service Label: Email + Live Chat + Phone
  • Availability: 8 hours day Monday - Friday

Enterprise

  • Cost per month: $2,200-$2600/mo
  • Tickets per month: Full time employee
  • Service Label: Email + Live Chat + Phone
  • Availability: 8 hours day Monday - Friday

24 x 7 Team

  • Cost per month: Contact Us
  • Tickets per month: Unlimited
  • Service Label: Email + Live Chat + Phone
  • Availability: 24 x 7

Questions about Helpware On-Demand?

How many people can I have on my customer support team?

You can have an unlimited about of people on your team. We scale like AWS and can easily respond to the growth of your business. Your team members have answered tickets for some of the biggest companies in the world: Expedia, American Express, Hotels.com, and many others.

Where is Helpware On-Demand handling the work?

We work from our own offices in the US, Europe and Asia. We do not crowdsource your team. All of our customer support reps are our employees and enjoy the support of our management structure and quality control team.

What type of Customer Support tasks does Helpware On-Demand handle?

We provide customer support via email, live chat, phone support and social media customer support. We become an extension of your team and you get to know your team members as we work together. We’re all about transparency and we’re here to help you scale your business efficiently.

How fast do you complete the job?

We get trained up on your processes and messaging within 1 business day of you signing up. Once we are trained up, we can staff up to clear out all of your tickets within 24 hours. We provide you with our world-class training team and management structure who are
always available via Slack, video conferencing,
and/or via phone so you are always in control and
connected to your team.

Offices

North America 548 Market St #99737 San Francisco CA 94104-5401, USA
 
South America Av. Dr. José Bonifácio Coutinho Nogueira, 150 - Térreo - Jardim Madalena, Campinas, Brazil

Offices

Europe 10-A Naberezhno-Kreshchatitska Ukraine, Kyiv 04070
 
Asia
BGC, Manila, Philippines

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+1 (949) 273-2824

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